文章基本信息

标题：REDEFINING ICT GOVERNANCE FOR MALAYSIAN PUBLIC SECTOR
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作者：ROSIDA AB RAZAK ; MOHAMAD SHANUDIN ZAKARIA
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2015
卷号：81
期号：2
出版社：Journal of Theoretical and Applied
摘要：The automation of government services using ICT began in 1997, with the commencement of E-government in Malaysia. The E-government gained it momentum in early 2000 to satisfy the public insatiable appetite for such services. Later, we have reached a threshold where some service provisions failed to live up to public�s expectation. Clearly, this illustrates the failure of optimizing existing resources and minimizing risks from which the provisions are expected to deliver value to public. Businesses took serious view on ICT Governance (ICTG) to align their strategies, optimize resources, and minimize risks and, above all, to deliver value. Public sector needs to put effective ICTG into practice. We contented that Malaysian Public Sector (MPS) still elude a proper ICTG definition. Thus, this research is an effort to formulate a specific ICTG definition that suit MPS but framed within the present and acceptable definition of ICTG for businesses. The Delphi Method was adopted as a qualitative approach for the validation process. Where, the validation and refining process is to obtain experts� consensus for the proposed definition. In particular, a proposed definition acknowledges the gulf of differences between the functions of public services and businesses. Therefore, indirectly it helps ICTG practitioner in handling ICTG goings-on in their organization, and to be used as a standard reference in strengthening ICTG practices for MPS
关键词：ICT Governance; Public Sector; Definition; CSFs; Validation