文章基本信息

标题：MEASURING THE QUALITY OF E-SERVICES AND ITS IMPACT ON STUDENTS SATISFACTION AT JORDANIAN UNIVERSITIES
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作者：HARETH ALSHAMAYLEH ; RASHA ALJAAFREH ; ALI ALJAAFREH 等
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2015
卷号：74
期号：3
出版社：Journal of Theoretical and Applied
摘要：This research aims at measuring the quality of E-Services and its impact on student satisfaction at Jordanian universities. Toward this aim, a research model was developed and tested within the context of Jordanian universities. A questionnaire consisting of 40 (Likert) type items were distributed to a convenience sample of 755 respondents. Primary data were collected from 703 students with a response rate of 90.7%. SPSS package was used to determine if the quality of E-services dimensions (Website design, reliability, efficiency, responsiveness, ease of use, availability and privacy) has an impact on students� satisfaction. The results show that all of the E-services dimensions have an impact on students satisfaction expect for the dimension of ease of use. In addition, the researchers present some recommendations for universities to apply e-services quality dimensions through websites, and some suggestions for future research.
关键词：Students Satisfaction; Electronic Services Quality; Jordanian Universities.