文章基本信息

标题：SHAPING AN EXPERTS LOCATOR SYSTEM: RECOMMENDING THE RIGHT EXPERT
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作者：NASSER ALHOSAN ; AYHAM FAYYOUMI ; HOSSAM FARIS 等
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2014
卷号：66
期号：2
出版社：Journal of Theoretical and Applied
摘要：Experiences and knowledge inside any organization is a high valued resource. In order to utilize this resource, organizations should facilitate the knowledge sharing process between experts and others. Experts-locator systems recommend experts within the organization. However, current systems does not take into account the responsiveness of experts in providing support when requested. The proposed system ranks and recommends experts based on factors such as experience duration, experience level, number of projects, and more importantly, number of sent emails as a responsiveness indicator. Delphi technique was followed to identify and weight the factors. The prototype system has been experimented and results indicate that ranking formula is useful to recommend more responsive experts.
关键词：Knowledge Management; Knowledge Sharing; Experts-locator Systems; Responsiveness