文章基本信息

标题：Uso de análisis multicriterio para medir la efectividad de los procesos estratégicos en empresas de servicios públicos
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作者：Jairo Arboleda Zúñiga ; Laura V. Arias
期刊名称：Colección Académica de Ciencias Sociales
电子版ISSN：2422-0477
出版年度：2016
卷号：3
期号：1
页码：67-82
语种：English
出版社：Colección Académica de Ciencias Sociales
摘要：The present article is centered in the design and implementation of a methodology for the evaluation of the effectiveness of the strategic processes in a company of services public in which one considers operative and administrative factors; by means of the incorporation of quantitative tools of analysis multicriterion and analysis of processes, a quantitative model with reliable results is given innovating to improve the management of the processes, so that the level of satisfaction of the user is increased, better the financial perfomance of the company and fitting processes of efficient way to the requirements of the system of quality in the public management.
关键词：Balanced Score Card-BSC;Analysis Hierarchical Process AHP;Methodology SIPOC;Multicriterion Analysis;Balanced Score Card-BSC;Proceso de Análisis Jerárquico – AHP;Metodología SIPOC;Análisis Multicriterio