In order to select a management strategy it is offered by commercial phase portraits of the interaction of managers and employees. Under the conditions of uncertainty of customer orders control function is specified on the basis of decision-making by a modification of the Ramsey model. As specified algorithm generating an output indicator is proposed to use a probabilistic form of the utility function. In order to analyze the possibilities depending on the characteristics of employees of the business process and the nature of external influences used extreme distribution law of random evaluations of the effectiveness of information exchange managers and employees.