文章基本信息

标题：En la búsqueda de un espacio de sostenibilidad: un estudio empírico de la aplicación de la mejora continua de procesos en ayuntamientos españoles
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作者：Manuel F. Suarez-Barraza ; Jose A. Miguel-Davila
期刊名称：Revista Innovar Journal Revista de Ciencias Administrativas y Sociales
印刷版ISSN：2248-6968
出版年度：2009
卷号：19
期号：35
页码：47-64
语种：Spanish
出版社：Universidad Nacional de Colombia - Sede Bogotá
摘要：Local governments have not been exempt from the changes which the global business setting has suffered. In fact, some Spanish town/city councils have been applying managerial approaches such as ongoing process improvement (OPI) since the start of the 1990s to improve their public processes and services, based on the foregoing context. The research question governing this study has been. How can local administrations sustain OPI? A set of evolutionary stages and levels emerged from this investigatiorl resulting from applyirlg OPI, such as a conceptual scheme for fixed synthetic photography (the space for sustainability) showing the necessary elemerlts for sustaining OPI throughout the years.
关键词：sustainability. ongoing process improvement;cOrlceptual scheme (sustainability space);public management;local government;Sostenibilidad;mejora continua de procesos;esquema conceptual (Espacio de sosteniibilidad);gestión pública;gobiernos locales;sustentabilidade;melhoria continua de processos;esquema conceitual (espaço de sustentabilidade);gestao publica;governos locais;sustentabilidade;melhoria continua de processos;esquema conceitual (espaço de suslentabilidade);geslao pública;governos locais