文章基本信息

标题：The Impact of Quality Management on Profitability: An Empirical Study
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作者：Alexandre Pignanelli ; João Mário Csillag
期刊名称：Journal of Operations and Supply Chain Management
印刷版ISSN：1984-3046
出版年度：2013
卷号：1
期号：1
页码：66-77
语种：English
出版社：FGV-EAESP
摘要：The article investigates the impact of quality on profitability, following the evolution duringa ten years period of 31 firms recognized by Brazilian National Quality Award (PNQ). Data of other companiesfrom the same sectors were also considered, reaching 5354 observations. The statistical analysesincluded regressions, parametric and non-parametric analyses.
关键词：Quality management, performance, profitability, quality award, empirical research