文章基本信息

标题：El aprendizaje de las competencias sociales en las actividades de servicios
本地全文：下载
作者：J. Rosa Marrero Rodríguez
期刊名称：Cuadernos de Relaciones Laborales
印刷版ISSN：1131-8635
电子版ISSN：1988-2572
出版年度：2009
卷号：27
期号：1
页码：201-223
语种：Spanish
出版社：Servicio de Publicaciones de la Universidad Complutense
摘要：This article objective is double. First, an approach to the ways of training of the social skills in the productive activities of services. These skills activate with the consumers or clients, but this research is complex because these social skills display a low level of formalization. There are some ways of training (employees, company, consumers), and I’m going to talk about them. Secondly, an approach to the quantitative importance that the social skills have in the Spanish productive structure.
关键词：Social skills;Emotional work;Training;Services;Company;Competencias sociales;Trabajo emocional;Cualificación;Servicios;Empresa