文章基本信息

标题：Pré-consulta e consulta na prática assistencial hospitalar
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作者：Ana Cláudia de Araújo Santos Barbosa ; Tereza Cristina Cavalcanti Ferreira de Araújo
期刊名称：Mudanças - Psicologia da Saúde
印刷版ISSN：2176-1019
出版年度：2009
卷号：14
期号：2
页码：205-214
出版社：Universidade Metodista de São Paulo
摘要：The investigation of factors involved in the interaction professional-patient intends to enlarge its comprehension, as well as to support the development of intervention strategies to improve practice. This work aimed to describe and analyze the professional’s and patient’s perception in relation to medical care, standing out the communication aspects involved in pre medical appointment and medical appointment. Interviews were held with 15 doctors and 15 patients attended at a hospital in Federal District. The reports show that the communication of the therapeutic pair is perceived in a positive way, and the use of facilitation resources was attested. Professionals and patients expressed a negative perception related to pre medical appointment stage. Participants suggested the elaboration of educational policies for the improvement of actions in health care.
关键词：Medical appointment;Pre medical appointment;Communication;Health professional;User.;consulta;pré-consulta;comunicación;profesional de salud;usuário.;consultation ;l’avant-consultation ;communication;professionnel de la santé;usagère.;Consulta;Pré-consulta;Comunicação;Profissional de saúde;Usuário.