文章基本信息

标题：Manufacturing Excellence Approach to Business Performance Model
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作者：Jesus Cruz Alvarez ; Carlos Monge Perry
期刊名称：European Journal of Business and Economics
印刷版ISSN：1804-5839
电子版ISSN：1804-9699
出版年度：2015
卷号：10
期号：1
DOI：10.12955/ejbe.v10i1.556
语种：English
出版社：Central Bohemia University
摘要：Six Sigma, lean manufacturing, total quality management, quality control, and quality function deployment are the fundamental set of tools to enhance productivity in organizations. There is some research that outlines the benefit of each tool into a particular context of firm´s productivity, but not into a broader context of firm´s competitiveness that is achieved thru business performance. The aim of this theoretical research paper is to contribute to this mean and propose a manufacturing excellence approach that links productivity tools into a broader context of business performance.
其他摘要：Six Sigma, lean manufacturing, total quality management, quality control, and quality function deployment are the fundamental set of tools to enhance productivity in organizations. There is some research that outlines the benefit of each tool into a particular context of firm´s productivity, but not into a broader context of firm´s competitiveness that is achieved thru business performance. The aim of this theoretical research paper is to contribute to this mean and propose a manufacturing excellence approach that links productivity tools into a broader context of business performance.
关键词：Business performance; Manufacturing excellence; Total quality management; Voice of the customer; Lean Sigma.