文章基本信息

标题：TOPLAM KALİTE YÖNETİMİ UYGULAMALARININ İŞLETME PERFORMANSINA ETKİLERİ: AFYONKARAHİSAR'DA BİR ARAŞTIRMA
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作者：Mustafa HOTAMIŞLI ; Feyyaz YILDIZ ; Ali ELEREN 等
期刊名称：Electronic Journal of Social Sciences
电子版ISSN：1304-0278
出版年度：2011
卷号：36
期号：36
语种：Turkish
出版社：University of Dicle
摘要：Business Performance is a vital issue for businesses. In this context, total quality management (TQM) can play an important role. The aim of this study is to analyze changes in performance before and after implementing TQM comparatively in a shopping center in Afyonkarahisar. The research performance model is composed of four performances dimensions. These are; External Customers, Internal Customers (Employees), Marketing Function and Financial Function. This research method based on a qualitative study with document analyse. Qualitative and quantitative data were gathered, grouped and evaluated using Frequence Analyse and Altman's Zeta Model. Starting from implementing TQM, the performance increases were observed in the four sized of the business by years. Key words: Total Quality Management, Business Performance.