文章基本信息

标题：Resources and capabilities driving performance in the hotel industry
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作者：Božič, Valentina ; Knežević Cvelbar, Ljubica
期刊名称：Tourism and Hospitality Management
印刷版ISSN：1330-7533
电子版ISSN：1847-3377
出版年度：2016
卷号：22
期号：2
页码：225-246
DOI：10.20867/thm.22.2.8
语种：English
出版社：Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
摘要：Purpose – The purpose of this paper is to provide an overview of the resources and capabilities framing sustainable competitive advantages in the hotel industry. Design – What is driving performance of firms is an on-going question evoking considerable interest among academics and practitioners alike. This has driven a large body of conceptual and empirical research. Empirical testing of sustainable competitive advantages driving performance in the hospitality industry has been one of the most researched topics in the last three decades. This paper summarises and reflects on those findings. Methodology – Paper uses content analysis to review the existing studies in order to understand resources and capabilities driving the performance in the hotel industry. Findings: Results show that most of the studies in the hospitality industry focus on investigating the impact of intangible resources and capabilities on hotel performance. In most of the cases studies use knowledge as a main driver of performance. Interestingly tangible resources are rarely considered and included in the research. Originality of the research – Literature has so far failed to provide a review paper summarising empirical results of many studies that explored drivers of hotels performance. This paper brings a theoretical contribution summarising and reflecting on the current body of knowledge.
关键词：resources; capabilities; competitive advantage; performance; hospitality