文章基本信息

标题：The Role of Process Performance Measurement in BPM Adoption Outcomes in Croatia
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作者：Vesna Bosilj Vukšić ; Business, University of Zagreb ; Ljubica Milanović Glavan 等
期刊名称：Economic and Business Review
印刷版ISSN：1580-0466
出版年度：2015
卷号：17
期号：1
页码：117-143
语种：English
出版社：University of Ljubljana
摘要：The state-of-the art literature finds that business process management projects very often fail to fulfil the measurement requirements. The reason lies in the fact that companies understand the need to identify and define process measures, but do not implement the measurement practices. The objective of this paper is to examine the role of process performance measurement in BPM adoption outcomes. To achieve that, the literature in this field is reviewed and the results of an empirical study conducted in Croatian companies are analyzed and discussed. The results of statistical analysis support the proposed theoretical background. In practical terms, this survey identifies process performance metrics and performance linkages as the key factors that need to be in place for a company to effectively adopt BPM.