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标题：REKREASYONEL SPOR HİZMETLERİ KALİTE ÖLÇEĞİ-38’İN TÜRKÇE VERSİYONU GEÇERLİK VE GÜVENİRLİK ÇALIŞMASI
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作者：Emine KÖŞKER DEMİR ; Zafer ÇİMEN
期刊名称：Beden Egitimi ve Spor Bilimleri Dergisi
印刷版ISSN：1307-6477
出版年度：2012
卷号：6
期号：3
语种：Turkish
出版社：Nigde University School of Physical Education and Sports
摘要：The purpose of the study was to test the reliability and validity of the “The Scale of Service Quality in Recreational Sport" (SSQRS -38) for Turkish recreational sports participants. 173 male (56.9%) and 131 female (43.1%) exercise participants voluntarily participated in this study. The Scale of Service Quality in Recreational Sport -38 is a 49-item self-report measure of recreational sport service quality and consists of the following eleven subscales: (a) range of programs, (b) operating time, (c) information, (d) client-employee interaction, (e) inter-client interaction, (f) physical change, (g) valance, (h) sociability, (i) ambiance, (j) design ve (k) equipment. Participants were asked to rate each item on a 7-point Likert scale ranging from 1 (strongly disegree) to 7 (strongly agree). Principle Component Factor Analysis with Varimax Rotation for testing factor structure of Turkish version of SSQRS-38 supported 10 factor structures for 304 exercise participants and 38 items explains % 73 of variance. The internal consistency (Cronbach Alpha) value for 304 exercise participants were ranged from .72 (operating time) to .91 (design). It can be concluded that the SSQRS-38 is a reliable and valid instrument to assess quality in recreational sport services for Turkish participants. Key Words: Service quality, recreation, sport, reliability, validity