文章基本信息

标题：Un análisis de la gestión de la calidad total y de la gestión del conocimiento como fuente de ventajas competitivas.
本地全文：下载
作者：Antonio Mihi Ramírez
期刊名称：Universidad y Sociedad
电子版ISSN：2218-3620
出版年度：2008
卷号：10
期号：14
页码：163-177
语种：Spanish
出版社：Universidad de Cienfuegos
摘要：The relative importance of the productive factors has changed, being crucial that the processes of management of companies consider the knowledge management. in addition, the total quality management bears one narrow relation to the knowledge management, and they are also an important source of competitive advantages. The purpose of this investigation is to analyze how the total quality management and the knowledge acts, both, like creators of the essential competitions so that an organization has important competitive advantages that they favor the increase of his yield in all his levels.
关键词：Knowledge management, total quality management, organizational learning.;gestión del conocimiento, gestión de la calidad total, aprendizaje organizacional.