文章基本信息

标题：Modelos de medición del desempeño en la implantación de programas de calidad.
本地全文：下载
作者：Luis Arturo Rivas Tovar ; Víctor Nava
期刊名称：Universidad & Empresa
印刷版ISSN：0124-4639
电子版ISSN：2145-4558
出版年度：2004
卷号：6
期号：6
页码：110-134
语种：Spanish
出版社：Rosario University
摘要：This article presents the models that evaluate the performance of organizations after the implantation of quality program. The displayed models represent the call state-of-the- art and from it a model is proposed that has been used to evaluate the programs of implantation of ISO 2000 in the Mexican organizations.
关键词：Quality management;enterprise performance;implantation quality programs;administración de la calidad;desempeño organizacional;implantación de programas de calidad