摘要:This article presents the models that evaluate the performance of organizations after the implantation of quality program. The displayed models represent the call state-of-the- art and from it a model is proposed that has been used to evaluate the programs of implantation of ISO 2000 in the Mexican organizations.
关键词:Quality management;enterprise performance;implantation quality programs;administración de la calidad;desempeño organizacional;implantación de programas de calidad