文章基本信息

标题：Intelligent dashboard to support for decision making in business courier company
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作者：Ricardo Pinto Ferreira ; Andréa Martiniano da Silva ; Renato José Sassi 等
期刊名称：Revista Gestão & Tecnologia
印刷版ISSN：1677-9479
出版年度：2016
卷号：16
期号：2
页码：39-72
语种：Portuguese
出版社：Fundação Pedro Leopoldo
摘要：The aim of this paper was to research, evaluate and present a study on an intelligent dashboard to support decision making in Courier Company based on Artificial Intelligence techniques. Brazil has gone through several transformations of general services have been adapting to the new demands of customers and market. As a result, the courier service has become highly complex and competitive. The transport, treatment and distribution remained follow these trends. In this context, the application of intelligent techniques to support decision-making is an alternative, seeking productivity and high level of service. The methodological synthesis of the article is to develop a dashboard supported by Artificial Intelligence techniques. An Artificial Neural Network (ANN) Type Multilayer Perceptron (MLP), trained by error back-propagation algorithm was developed and applied to make demand forecast and forecast absenteeism, these forecasts were presented in intelligent dashboard to support decision. In addition we applied the Self-Organizing Map of Kohonen to generate clusters seeking better visualization to be used on the dashboard . The data for the experiments were collected in a courier company. It was concluded that the application of techniques helped in the creation of an intelligent dashboard to support decision making.
关键词：Dashboard Inteligente, Tomada de Decisão, Redes Neurais Artificiais, Empresa de Courier.