文章基本信息

标题：Avaliação de um modelo de maturidade de gestão do conhecimento: Análise de Correspondência Múltipla
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作者：Eduardo Kunzel Teixeira ; Mirian Oliveira ; Cristiane Drebes Pedron 等
期刊名称：Análise
印刷版ISSN：1516-2680
电子版ISSN：1980-6302
出版年度：2012
卷号：23
期号：2
页码：129-139
语种：Portuguese
出版社：Faculdade de Administra??o, Contabilidade e Economia, Pontifícia Universidade Católica do Rio Grande do Sul
摘要：The maturity model is a useful tool for identifying what needs to be measured and how, in relation to a specific topic in an organization, in order to determine its situation and decide what needs to be done to achieve a higher maturity level. Nowadays, there are many knowledge management maturity models, however in many cases there is not sufficient detail regarding how they should be applied or they have been sufficiently evaluated. The objective of this research is to evaluate a knowledge management maturity model using the Multiple Correspondence Analysis. The knowledge management maturity model selected was applied in two organizations in Brazil using a questionnaire. The data were analyzed using Multiple Correspondence Analysis. The main results show: the existence of three profiles (little or no knowledge management activity, adoption and use of knowledge management, integration of knowledge management with the external environment); the existence of two dimensions (knowledge management marginal gains and knowledge management application) that explain the profiles; the appropriateness of the maturity model stages considered in the analyzed model; and the need to further the analysis of the key factors considered in the analyzed model.
关键词：Knowledge management. Maturity model. Multiple Correspondence Analysis. Evaluation.;Gestão do conhecimento. Modelo de maturidade. Análise de Correspondência Múltipla. Avaliação.