文章基本信息

标题：Evaluation of the users violence in primary health care: Adaptation of an instrument
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作者：José Antonio Ruiz-Hernández ; Cecilia López-García ; Bartolomé Llor-Esteban 等
期刊名称：International Journal of Clinical and Health Psychology
电子版ISSN：1697-2600
出版年度：2016
卷号：16
期号：3
页码：295-305
DOI：10.1016/j.ijchp.2016.06.001
出版社：Elsevier B.V.
摘要：Abstract Background/Objetivo: According to the World Health Organization, one out of every four violent workplace acts takes place in the health setting. The aims of the study are to study the prevalence of workplace violence in primary healthcare (PHC) professionals by adapting the Healthcare-worker's Aggresive Behaviour Scale-Users (HABS-U), to establish the frequency of exposure to hostile indicators and to determine which professional group is most exposed. Method: Study through qualitative and quantitative methodology in {PHC} professionals of the Region of Murcia (Spain). In the qualitative phase in-depth interviews were conducted and during the quantitative phase the instrument was used to 574 professionals of 39 {PHC} centres. Results: The resulting scale shows excellent psychometric properties and correlates significantly with job satisfaction, burnout components, the factors of empathy and psychological well-being. There was a 90.2% prevalence of user violence, and non-medical personnel were found to be the professional group most exposed. Conclusion: The distribution of user violence is not homogeneous among the different professional groups of PHC. The adaptation of the scale may be useful for detection of user violence, as well as to evaluate the efficacy of intervention programs.
关键词：Aggression; Health staff; Primary healthcare; Workplace violence; Instrumental studyPalabras clave; Agresión; Atención Primaria; profesionales sanitarios; violencia laboral; estudio instrumental