文章基本信息

标题：A Usability Evaluation Framework for B2C E-Commerce Websites
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作者：Sandeep Kumar Panda
期刊名称：Computer Engineering and Intelligent Systems
印刷版ISSN：2222-1727
电子版ISSN：2222-2863
出版年度：2014
卷号：5
期号：3
页码：66-85
语种：English
出版社：International Institute for Science, Technology Education
摘要：The research aims to findings of quantitative and qualitative analysis of several usability problems of B2C e-commerce online shopping websites. Here we presented a framework for the usability evaluation process of B2C e-commerce websites. This involved user testing (usability testing, inspection and inquiry) and open source automated tool like Camtasia. The framework was represented by the advantages and disadvantages of these methods in lieu of the specific areas of usability problems. The framework gives proper attention that user testing is good for identifying specific major usability problems related to four areas: navigation, design, the purchasing process, and customer service.
关键词：Navigation; Design; Purchasing Process; B2C E-Commerce; Framework; Usability Problem