文章基本信息

标题：Check–in Check–out: Improving the Management of Hotel Front Office Operations
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作者：Roland A.M. Toh ; Irina I. Potapova
期刊名称：European Journal of Economic Studies
印刷版ISSN：2304-9669
电子版ISSN：2305-6282
出版年度：2013
卷号：4
期号：2
页码：115-117
语种：
出版社：Academic Publishing House Researcher
摘要：This article deals with the specific character of the reception service organization, depending on the type of hotel and its classification. Reception service can be called the heart of the hotel, the center of the emerging issues and the center of guests’ problems solutions. Hotel organizational structure includes administrative, service, operational and support departments. The article investigates the improvement of hotel reception service.