文章基本信息

标题：KOMUNIKASI DAN KONFLIK ANTARORGANISASI
本地全文：下载
作者：Elsye Rumondang Damanik, S.E., M.Si.
期刊名称：Humaniora
印刷版ISSN：2087-1236
出版年度：2013
卷号：4
期号：2
出版社：Bina Nusantara University
摘要：Conflict may take place in interpersonal, group, and organizational level. In the organizational level,conflict very often influences the organization performance. In the case of interorganizational conflict, Appleand Samsung experienced the open-to-public conflict when Apple filed Samsung on rights violation charges. Thepurpose of this study is to discuss the role of communication in coping with organizational conflict. Qualitativeresearch method is applied to analyze research problem. Data are obtained from academic journal, and casestudy published in media. The data are descriptively prepared. This research used the dispute on rights violationbetween Apple and Samsung in 2012 as the case study. In order to focus on the problem, the case study isdiscussed using interorganizational conflict and organization change concepts. The analysis resulted on the ideathat interorganizational conflict may bring negative and positive impacts to the organization. The conflict maypotentially exist when two producers who manufactured identical product variants with different brand disputeinnovation exclusive rights. The discussion concluded that conflict is the way organization interact with itsenvironment, learn, and develop. Communication can be used to resolve the conflict
关键词：communication; interorganizational conflict