标题:DEVELOPING INFORMATION TECHNOLOGY DEVELOPMENT STRATEGY WITH COMBINED FUZZY SCREENING APPROACH AND BALANCED SCORECARD (CASE STUDY:ICT UNIT OF MUNICIPALITY OF KHOMEINI SHAHR OF ESFAHAN)
摘要:By increasing the strategic management programs in the country organization, the need to provide a comprehensive approach to strategy formulation is revealing more than ever in this regard, strategic planning, systematic efforts to make fundamental decisions and activities that give shape and direction of what an organization is. The purpose of this study is developing a fuzzy model to evaluate the performance using the balanced scorecard techniques and fuzzy screening for ICT municipality. The research was carried out by survey method. The samples have formed by staff and experts ICT municipal center of Khomeini shahr and including 10 individuals. At the beginning through interviews with experts of the SWOT matrix is created, and then using the fuzzy screening method based on the four perspectives of balanced scorecard, initial strategies were analyzed and finally screened strategies using expert opinions on aspects of the balanced scorecard were separated. Evidence indicates that the ICT unit of the municipality should equip and deployment of new information technology in different parts of the municipality on perspective of their work, it also shows the results of applying this heuristic model and this model can be viewed as a comprehensive framework for organizations to develop strategies to be employed.