文章基本信息

标题：STUDY THE RELATIONSHIP BETWEEN LEADERSHIP STYLE AND CUSTOMER SATISFACTION
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作者：Javad Mehrabi ; Ruhollah Nasiri ; Ali Hassandoost 等
期刊名称：Journal of Current Research in Science
印刷版ISSN：2322-5009
出版年度：2014
卷号：2
期号：5
页码：585-588
出版社：Islamic press
摘要：One of the tasks of managing an active role in the leadership of the organization. Today, managers are essential to numerous challenges such as the need for transformational leadership, Human resource management, quality management, sustainable development and sustaining competitive advantage, organizational change, shaping, improving the organization's core values, philosophy or mission faced. This research is descriptive-correlation of field branch and the account when a cross-sectional study comes, because it contains a set of methods that aim to describe the situation or phenomenon under investigation. The present study aimed to describe the systematic and continuous leadership style to the satisfaction of our customers. This study examines the leadership style to satisfy customers' registration offices in Tehran and Alborz Province is discussed and the presence or absence of a significant relationship between these two variables studied, so the correlation type. This research is also cross-sectional survey For the cross-sectional data collection of one or more characters at one point of time the sampling is done. Two questionnaires were used to measure the variables of the questionnaire was based on the opinions of experts and its reliability as measured by Cronbach's alpha coefficient was used It can be noted that the leadership style of customer satisfaction in the physical and tangible objects, there is no significant relationship In the hypothesis of a significant relationship is established
关键词：Management Style; Customer Satisfaction; Company Registration