文章基本信息

标题：Cloud CRM: State-of-the-Art and Security Challenges
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作者：Amin Shaqrah
期刊名称：International Journal of Advanced Computer Science and Applications(IJACSA)
印刷版ISSN：2158-107X
电子版ISSN：2156-5570
出版年度：2016
卷号：7
期号：4
DOI：10.14569/IJACSA.2016.070405
出版社：Science and Information Society (SAI)
摘要：Security undoubtedly play the main role of cloud CRM deployment, since the agile firms utilized cloud services in the providers infrastructures to perform acute CRM operations. In this paper researcher emphasis on the cloud CRM themes, security threads the most concern. Some aspects of security discussed concern on deployment the cloud CRM like: Access customers’ database and control; secure data transfer over the cloud; trust among the enterprise and cloud service provider; confidentiality, integrity, availability triad; and security hazard, future studies and practice are presented at the end.
关键词：thesai; IJACSA; thesai.org; journal; IJACSA papers; Cloud computing; CRM; Security; Cloud Security