文章基本信息

标题：OUTSOURCING IN MAINTENANCE SERVICES: A Case of a Siderurgical Company in Belo Horizonte
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作者：Ana Carolina Martins Silva ; Paulo Fernandes Sanches Junior ; Enderson Fabian de Carvalho 等
期刊名称：Business and Management Review
印刷版ISSN：2047-0398
电子版ISSN：2047-0398
出版年度：2015
卷号：5
期号：1
页码：596-616
出版社：Global Research Society
摘要：The purpose of this article is to analyze the way of Vallourec, a siderurgical company of Minas Gerais, performs the process of outsourcing maintenance services. For this study was adapted the steps of the outsourcing process proposed by Novaes through use of a questionnaire applied in the professionals involved directly in commercial and/or technical of maintenance contracts issues of Vallourec to identify motivating factors this process, its advantages and disadvantages and the impacts o f outsourcing. As a result, it was verified that the company seeks to identify the risks and benefits of the process before opting for hiring a supplier and this analysis is considered crucial when deciding to outsource an activity. In terms of advantages, focus on core business or core competence, was quoted as motivating the outsourcing process besides the flexibility, expertise of provider and costs optimization. As negatives aspects were cited, the legal labour complaints, loss of knowhow and lack of identifica tion with the supplier
关键词：Outsourcing; Maintenance Services; Contracting Policy