文章基本信息

标题：Impact of HIV/AIDS to the tourism sector human resources: Case of selected hotels in Harare
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作者：Dorothy M.F Zengeni ; Nelson Zengeni
期刊名称：International Journal of Development and Sustainability
印刷版ISSN：2186-8662
出版年度：2012
卷号：1
期号：3
页码：1088-1102
出版社：International Society for Development and Sustainability (ISDS)
摘要：The study investigated the impacts of HIV/AIDS on human resources in the tourism sector in Zimbabwe’s capital city, Harare. Harare Hotels were used as a case study establishing how HIV/AIDS affects the workforce in the tourism sector and the consequent effects on service delivery. Visitors’ inflows into Zimbabwe have declined since the year 2000. To understand the reasons and related aspects, data was collected by way of questionnaires which were administered to 9 human resources managers and 9 marketing managers from hotels in Harare during the period of 2008 and 2009. These questionnaires were individually distributed and collected which resulted in 100% return rate. Human resources managers were used because they are involved directly with the social welfare of employees and marketing managers were used because they work in customer care and analyse service delivery. The findings of the study were that HIV/AIDS impact negatively to the hotel sector through deaths of skilled members. This was said to consequently leading to the reduction in service delivery and inconsistence in service delivery. Besides losing skilled members through death it was also discovered that the hotels were now moving HIV/AIDS effected victims to the back of the house to minimise their contact with guests. It was also discovered that hotels were using lot of funds to implement mitigation measures.
关键词：HIV&AIDS; Impact; Human resources; Tourism and hospitality sector