文章基本信息

标题：OPERATIONAL EXCELLENCE – A KEY TO WORLD-CLASS BUSINESS PERFORMANCE
本地全文：下载
作者：NĂFTĂNĂILĂ Ion ; RADU Cătălina ; CIOANĂ Georgiana 等
期刊名称：Studies in Business and Economics
电子版ISSN：2344-5416
出版年度：2013
卷号：8
期号：3
出版社：Lucian Blaga University
摘要：Continuous improvement implies a focus on solving a series of quality problems, reducing invento ries, eliminating waste and increasing productivity. However, it is clear that being lean, cost-effective and of high quality is not enough and it does not guarantee the growth of any business. This paper aims to highlight the importance of operational excellence, which is a concept referring to an effective focus on customers in order to achieve excellence at business level.
关键词：operational excellence; management; continuous improvement; Shingo model; ; customers