文章基本信息

标题：Performance of Information Technology Projects and Best Practices: How do Best Practices Affect the Results? An Exploratory Survey to the Light of Brazilian Experience
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作者：Rafael Miranda Correia ; Selma Regina Martins Oliveira s
期刊名称：International Journal of Innovative Research in Science, Engineering and Technology
印刷版ISSN：2347-6710
电子版ISSN：2319-8753
出版年度：2015
卷号：4
期号：7
页码：5534
DOI：10.15680/IJIRSET.2015.0407098
出版社：S&S Publications
摘要：This article aims to verify the influence of management practices of Information Technologies in thePerformance of Results, like: customer satisfaction, business returns and sales. The research was oriented to Brazilianproject management experience. This research is structured in two phases: a) Framework of a conceptual model; and b)Verification of the Conceptual Model. The research was elaborated to the light of the literature and guidance ofspecialists with technical and scientific knowledge about the object under investigation. The data was extracted througha judgment matrix of scalar type, in which specialists judged the variables that compose the conceptual model. Toreduce the subjectivity of the results, the following methods and techniques were applied: Pareto Principle andStudent’s T test. The results were satisfactory and allowed to validate the research. The influence levels derivated fromthe research allow the managers to improve their efforts in the practices which present more influence in the companyresults, once there are priorities, by degree of importance, of each of the practices in the results: customer satisfaction,business and sales. We recognized the need of reproducing and replicating the methodological procedures used in thiswork in other experiences, as well as the need to amplify the scope of specialists, once the study is limited to theBrazilian experience.
关键词：Project management practices; Information Technologies; Performance of Results.