文章基本信息

标题：Attrition and Retention the Real Challenge-a Study with Special Reference to IT and ITES Organizations in Bangalore
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作者：N. Bharathi ; Dr. P. Paramashivaiah
期刊名称：International Journal of Innovative Research in Science, Engineering and Technology
印刷版ISSN：2347-6710
电子版ISSN：2319-8753
出版年度：2015
卷号：4
期号：2
页码：746
DOI：10.15680/IJIRSET.2015.0402096
出版社：S&S Publications
摘要：Attrition is defined as a reduction in the number of employees through retirement, resignation or death andattrition rate is defined as the rate of shrinkage in size or number. Attrition in the BPO industry is twofold. One part of theattrition is where the employee leaves the industry entirely. The other section of attrition is where the employee joinsanother firm in the industry. Both the sections have separate reasons which need to be identified. Most research has beenfocusing on attrition issues and antecedents besides consequences. However, the research has not been extended toascertain behavioural intentions of employees based on the impact of various factors determinants. This research fosters aholistic view.
关键词：Attrition; Retention; IT and ITES