文章基本信息

标题：HRM Model in Tourism, Based on Dialectical Systems Theory
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作者：Zizek, Simona Sarotar ; Treven, Sonja ; Mulej, Matjaž 等
期刊名称：Management
印刷版ISSN：1854-4223
出版年度：2015
卷号：10
期号：4
页码：335-353
出版社：University of Primorska, Faculty of Management Koper
摘要：A human resources management (HRM) model integrating trends in HRM with trends in tourism into a dialectical system by the Dialectical Systems Theory (DST). HRM strategy, integrated within the tourism organization’s (to’s) strategy is implemented through functional strategies helping their users to achieve a requisitely holistic (rh) HRM strategy replacing the prevailing one-sided ones. to’s strategy covers: employees (1) planning, (2) acquisition and selection, (3) development and training, (4) diversity management, (5) teamwork and creativity, (6) motivation and rewarding, (7) stress reduction and health, (8) relationships, (9) personal holism, (10) well-being, (11) work and results assessment; etc. Everyone matters; their synergy is crucial. An innovated HRM model for TOS, which applies employees’, organizations’ rh and integrates new knowledge about HRM. HRM belongs to central managers’ tools. Their HRM must be adapted for TOS, where employees are crucial.
关键词：tourism; human resources management; well-being; Dialectical Systems Theory; social responsibility; Organizational Cybernetics