文章基本信息

标题：A MODEL FOR KNOWLEDGE MANAGEMENT PRACTICES IN A PRIVATE HIGHER EDUCATION SETTING.
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作者：Ushe Makambe ; Rene Pellissier
期刊名称：European Journal of Business and Social Sciences
印刷版ISSN：2235-767X
出版年度：2015
卷号：3
期号：11
页码：01-14
出版社：European Society of Business and Social Sciences
摘要：This paper was intended to identify gaps in the Knowledge Management (KM) practices of selected private higher education institutions (PHE) in Botswana by determining the existence, or absence, of KM enablers and come up with a KM model for adoption by these and similar institutions, particularly those operating in a highly regulated environment, in order to enhance KM and business performance. Hundreds of literary sources were consulted in which the theoretical underpinnings of the study were firmly grounded. This study adopted the mixed methods approach and the triangulation research design bringing together different, but complimentary, data forms thus enabling the augmentation of quantitative and qualitative data to ensure reliability of research findings. The equivalent status/simultaneous designs (QUAN + QUAL) were adopted for this study through a questionnaire and in-depth interviews. Results of the study revealed the absence of KM enablers that promote KM practices in PHE institutions operating in a highly regulated environment. For example, employees are poorly remunerated, and do not hold requisite academic qualifications for the job they are doing. Family ownership and management of these institutions were found to be critical in inhibiting KM practices. Organisational leadership was found to be paralysing KM practices. The culture of these institutions was found to be negatively impacting on KM practices by, for example, not recognising and rewarding employee effort in promoting KM behaviour, not involving employees in decision-making, and failing to cultivate trust among employees and between employees and management. The results also showed that the organisational structures of these institutions such as hierarchical structure, lack of infrastructure (internet, physical buildings, computers, social networks, and so on) do not promote KM practice. The results revealed little positive engagement of internal and external stakeholders to exchange information, knowledge and ideas and that little or no research activity is going on to generate and share new knowledge.
关键词：Knowledge management; strategic leadership; knowledge;environment; family management; organisational structure;organisational culture; stakeholder involvement;organisational performance; KM model