文章基本信息

标题：Employee Engagement And Visionary Leadership: Impact On Customer And Employee Satisfaction
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作者：Sadia Cheema ; Asia Akram ; Farheen Javed 等
期刊名称：Journal of Business Studies Quarterly
电子版ISSN：2152-1034
出版年度：2015
卷号：7
期号：2
页码：139-148
出版社：Journal of Business Studies Quarterly
摘要：In this study, there is examined the impact of employee engagement and visionary leadership (vision guiding, emotional commitment) on customer and employee satisfaction. The data was collected through questionnaire from sample of 22 restaurants (managers and employees response) and through customer response. The results showed the significant relationship of employee engagement, vision guiding and emotional commitment on customer and employee satisfaction. The results also supported the emotional commitment with employee satisfaction relationship significantly. Finally, the article identifies the strengths, weaknesses and directions for future research.
关键词：Employee Engagement; Vision Guiding; Emotional Commitment; Customer ; Satisfaction; Employee Satisfaction