文章基本信息

标题：Development of Operational Quality Measurement Attributes of Application Software Using KJ Method
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作者：Seung-Hee Kim ; Woo-Je Kim
期刊名称：International Journal of Software Engineering and Its Applications
印刷版ISSN：1738-9984
出版年度：2014
卷号：8
期号：3
页码：171-188
DOI：10.14257/ijseia.2014.8.3.16
出版社：SERSC
摘要：This study proposes quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL, and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this study focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.
关键词：ISO 25000; KJ Method; Quality Measure; Software Quality