文章基本信息

标题：Formulations in ‘Trouble’ chat sessions
本地全文：下载
作者：Wyke Stommel ; Fleur van der Houwen
期刊名称：Language@Internet
印刷版ISSN：1860-2029
出版年度：2013
卷号：10
出版社：Digital Peer Publishing NRW
摘要：In this article, we examine the organizational and interactional tasks of formulations in chat counseling, as these have been found to play an important interactional role in face-to-face counseling. The data consist of 53 individual chat sessions of approximately 25 minutes each between a coach and a client with moderate symptoms of depression and/or anxiety. Using conversation analysis (CA) as a method, the study finds three uses of formulation: 1) organizing formulations, 2) clarifying formulations, and 3) ‘therapeutic’ formulations. The first and third types are used in ways comparable to face-to-face therapy. The second type is a strategy to deal with trouble in the interaction and aims at re-establishing intersubjectivity. The analysis reveals the important role of question marks and reduced conditional relevance of a response to a formulation in chat. This study contributes to the understanding of institutional interaction online and the interconnection between medium structure and social interaction.