文章基本信息

标题：Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
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作者：Muhammad Rosmizan Abdul Wahab ; Shardy Abdullah ; Arman Abdul Razak 等
期刊名称：Geografia : Malaysian Journal of Society and Space
电子版ISSN：2180-2491
出版年度：2014
卷号：10
期号：2
页码：59-67
出版社：Universiti Kebangsaan Malaysia
摘要：The implementation of the ISO 9000 quality management system within the Malaysian local government organizatio ns has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the ISO 9000. Quantitative data were obtained through a questionnaire survey of rando mly sampled 53 local authorities. Results from the analysis show that most of the Malaysian local authorities were inclined to use the 11 implementation steps that have been proposed by the government as a guide to implement ISO 9000 within their respective organizations
关键词：ISO 9000; ISO 9000 certification process; ISO 9000 implementation steps; local authorities; local ; government; management mo dernisation