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  • 标题:xe " Early Childhood Education in South African Townshi" A Review of the Implementation of Public Service Reforms by Zimbabwe Revenue Authority (2011)
  • 本地全文:下载
  • 作者:Jephias Matunhu ; Viola Matunhu
  • 期刊名称:Journal of Social Sciences
  • 印刷版ISSN:0971-8923
  • 出版年度:2014
  • 卷号:38
  • 期号:1
  • 页码:63-70
  • 出版社:Kamla-Raj Enterprises, Delhi
  • 摘要:Sinc e 198 0, the Z imba bwe an governme nt ha s instituted sever al mea su res which w ere me ant to improve public se rvice delive ry in the country. De spite the treme ndous e ffor t a nd re sou rce s a lloca te d to the reforms, some public sectors in Zimbabwe a re still u nde r performing. This study focused on the exper ie nc es of Zimba bwe Revenu e Au thor ity (Z IMRA ) in the implementa tion of per forma nce mana geme nt (PM) and public fina nce ma nagement (PFM) reforms. T he pa pe r is based on four UN DP principles of good gove rnance; nam ely partic ipation a nd involvement, efficie ncy and e ffectiveness, responsivene ss, a nd acc ou ntability a nd transpa rency. 400 people participa ted in the study. The ma in instruments for data collection were semi-structured questionna ires and interviews. The study concludes that there is still room for the ZIMRA to improve from its current opera tional levels.
  • 关键词:Public Service Delivery. ZIMRA. Performa nce Management. Public Finance. Mana gement. Zimbabwe
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