文章基本信息

标题：An Analysis of User Satisfaction of K University's Library Service
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作者：Noh, Young-Hee ; Choi, Min-Ju ; Choi, Yong-Wog 等
期刊名称：International Journal of Knowledge Content Development & Technology
印刷版ISSN：2234-0068
电子版ISSN：2287-187X
出版年度：2011
卷号：1
期号：1
页码：61-79
DOI：10.5865/IJKCT.2011.1.1.061
语种：English
出版社：Research Institute for Knowledge Content Development & Technology
摘要：This study purposed to discover whether or not academic libraries reflect these changing roles. We selected K University as the research target and surveyed user satisfaction of materials, staff services, facilities, electronic devices, media, and so on. The research findings are as follows: 1) the frequency of library visits of University K was on the high side, 2) the primary purpose of using the academic library was associated with learning or reading, therefore, the most used library spaces were related to that, 3) the most used library materials were 'general books', the most unused were 'reference books', 4) the most preferred way to obtain needed materials when failing to find wanted materials was 'Contact librarian'. A similar phenomenon occurred in terms of facility use, 5) university K's users were usually satisfied with the loan policy, 6) the rate of users who don't know whether there is user education was very high, the rate of users who have no experience with user education was extremely low. These research findings can be referenced by library management to improve libraries' service quality and take advantage of complex spatial configurations.
关键词：Academic Library;User Satisfaction;Information Service;User Survey