文章基本信息

标题：Implementation of Electronic Support Services in an Internet Service Provider: A Case Study
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作者：Arash Beiknazari ; Alireza Poorebrahimi ; Abbas Toloie Eshlaghy 等
期刊名称：Journal of Emerging Trends in Computing and Information Sciences
电子版ISSN：2079-8407
出版年度：2012
卷号：3
期号：11
页码：1541-1548
出版社：ARPN Publishers
摘要：Information technology (IT) has created special facilities in businesses and affected almost all business processes from receiving a customer's order to producing, and even delivering services and products. But, in the meantime, one of the major challenges of electronic commerce has always been providing support services electronically. And one of the problems that electronic businesses is encountered with is providing services to the customers effectively and efficiently since in this type of business, the seller is faced with small packages, large number of customers, and the constraints of time, cost, and human resources. In this research, a decision support system is presented that can effectively be used in providing customers service in electronic businesses using records related to the customers services in the database and based on the models of decision tree and decision table. Also, using other databases, such as telecommunications, telephone answering, sales, etc, the research attempts to provide decision support system for the senior director to make major organizational decisions.
关键词：Providing Support Services; Electronic Commerce; Decision Support System