文章基本信息

标题：A Framework to Discover New Business Processes through Business Data Integration
本地全文：下载
作者：Yih-Feng Hwang ; David Rine
期刊名称：Journal of Emerging Trends in Computing and Information Sciences
电子版ISSN：2079-8407
出版年度：2011
卷号：2
期号：6
页码：276-283
出版社：ARPN Publishers
摘要：It is common to see that many telecommunications businesses IT-ICT systems are hosted within large data-driven telecommunications business telecommunications companies such as Verizon, after merging with former competitive companies, such as MCI. To continue providing business services to all existing customers, after completing each business merger, most existing telecommunications business IT-ICT systems from each merged company remain the same. However, to win new and sustain current customer markets among such customer data-driven competitive companies, new and improved telecommunications business processes and services from the integrated company resulting from the merger are required. However, developing new telecommunications business processes and services on top of multiple existing telecommunications business IT-ICT systems is a challenge. In this paper, we introduce a new framework that can be used to develop customer data-driven telecommunications business IT-ICT systems on top of existing telecommunications business IT-ICT systems, supporting new business processes and services. Using this framework, the existing telecommunications business IT-ICT systems will be reused at a system level, instead of focusing on reusing processes or reusing source-codes, to support new business services. This framework also provides a simpler approach to integrate the existing telecommunications business IT-ICT systems.
关键词：customer data driven telecommunications business; integration of telecommunications information systems; integration of information systems; integration of telecommunications business systems; rule-based information distribution systems; reusable information systems; Foundations of business process models