文章基本信息

标题：INFORMATIC SYSTEM FOR TRACKING GUESTS ACCESS TO THE HOTEL SERVICES AND RESOURCE PLANNING IN “ALL INCLUSIVE” TOURISM RESORTS
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作者：Tiliute, Doru E. ; Condratov, Iulian
期刊名称：Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism
印刷版ISSN：1844-2994
出版年度：2014
卷号：17
期号：17
页码：37-41
出版社："Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department.
摘要：The competitiveness in the tourist services domain is expressed both through the offer quality, of its diversity and through an efficient management of the costs, that will lead to increasing the offer attractiveness also through the prices proposed for the tourist packs. Throughout this article we propose an informatical solution which can bring competitive advantages concerning the costs associated to the human resources within the tourist complexes. Also, the proposed system, which is based on the RFID technology, allows to the management of the tourist unities to know better the customers’ behaviour and offer them an increase of the security degree.
关键词：tourists monitoring; RFID; all-inclusive resorts; innovation; information system.