文章基本信息

标题：New Dimensions in Quality
本地全文：下载
作者：Onete, Bogdan
期刊名称：The AMFITEATRU ECONOMIC journal
印刷版ISSN：1582-9146
出版年度：2006
卷号：8
期号：20
页码：156-158
出版社：Academy of Economic Studies - Bucharest, Romania
摘要：The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance of focusing all of their activities on the customer and their requirements. New dimension of quality are performance, reliability, conformity, special characteristics and design.
关键词：Quality; Products; Services.