文章基本信息

标题：Relationship Marketing, Engine of Sustainable Development and Organisational Change in the Romanian Business Environment
本地全文：下载
作者：Pop, Nicolae ; Roman, Mihaela ; Săniuţă, Adina 等
期刊名称：The AMFITEATRU ECONOMIC journal
印刷版ISSN：1582-9146
出版年度：2012
卷号：14
期号：32
页码：349-364
出版社：Academy of Economic Studies - Bucharest, Romania
摘要：This paper aims to provide a conceptual clarification of the terms sustainable development and organisational change. It studies the role of relationship marketing for implementing these two concepts. The main objectives are the perception of the three concepts by Romanian business decision-makers and their ‘sensitivity’ to organisational changes, with regard to implementing the relationship marketing at company level. Information was gathered via exploratory research, using qualitative in-depth interview based on a conversation guide. The conclusions of the study prove that the interlocutors have a relatively clear knowledge of the concepts, but without making a direct connection between sustainable development and major organisational changes triggered by implementing the relationship marketing. The authors recommend the development of a system which centralises all company connections with its stakeholders, to fully capitalise on its accumulated relational capital.
关键词：sustainable development; organisational change; relationship marketing; qualitative exploratory research