文章基本信息

标题：The Responsibility of Organisations towards Customers. Case Study – Romanian Travel Agencies
本地全文：下载
作者：State, Olimpia ; Baicu, Claudia Gabriela ; Popescu, Delia 等
期刊名称：The AMFITEATRU ECONOMIC journal
印刷版ISSN：1582-9146
出版年度：2014
卷号：16
期号：35
出版社：Academy of Economic Studies - Bucharest, Romania
摘要：Organizations` responsibilities towards consumers and consumer rights gained increasing attention during recent decades, alongside with intensifying competition on the market of goods and services, increasing their complexity and diversity, evolving of technology and transport means, growing population, etc. Within this context, increasing consumer protection, promoting sustainable consumption, rapid and efficient resolution of complaints, education and consumer awareness represent imperatives of a modern organization, aware that its existence on market depends on meeting customer requirements in the best way.
关键词：responsibility; travel agency; customer protection; sustainable consumption