文章基本信息

标题：Proposta de investigação sobre o uso de software no suporte à inovação em serviços
本地全文：下载
作者：Alessandro de Orlando Maia Pinheiro ; Paulo Bastos Tigre
期刊名称：RAE - Revista de Administração de Empresas
印刷版ISSN：2178-938X
出版年度：2015
卷号：55
期号：5
页码：578-592
语种：Portuguese
出版社：RAE - Revista de Administração de Empresas
摘要：This article examines the goals, instruments and characteristics of Information and Communication Technology (ICTs) enabled innovations in the Brazilian software industry emphasizing technologies, transmitting channels, learning processes, and organizational changes required by advanced digital tools. The methodology steams from the adaptation of an existing taxonomy for our specific purposes and the development of a field research in Brazil, with the help of the software Atlas.ti. We found that ICTs enabled innovations are not isolated events, since they affect existing processes, the relationship with clients and suppliers, and require greater integration of organizational functions. Important differences were observed due to the firms’ size, internationalization level, technical capabilities and access to proprietary technology.
其他摘要：This article examines the goals, instruments and characteristics of Information and Communication Technology (ICTs) enabled innovations in the Brazilian software industry emphasizing technologies, transmitting channels, learning processes, and organizational changes required by advanced digital tools. The methodology steams from the adaptation of an existing taxonomy for our specific purposes and the development of a field research in Brazil, with the help of the software Atlas.ti. We found that ICTs enabled innovations are not isolated events, since they affect existing processes, the relationship with clients and suppliers, and require greater integration of organizational functions. Important differences were observed due to the firms’ size, internationalization level, technical capabilities and access to proprietary technology.
关键词：Information and Communication Technology;management;innovation;software;services;Tecnologías de la Información y Comunicación;gestión;innovación;software;servicios;Tecnologias da Informação e Comunicação;gestão;inovação;software;serviços
其他关键词：Information and Communication Technology; management; innovation; software; services