文章基本信息

标题：Gestión de la calidad total de acuerdos con el modelo EFQM: Evidencias sobre sus efectivos en el rendimiento empresarial.
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作者：Mª Leticia Santos Vijandea ; Luis Ignacio Álvarez González
期刊名称：Universia Business Review
印刷版ISSN：1698-5117
出版年度：2007
卷号：1
期号：13
出版社：Universia Business Review
摘要：This paper provides empirical evidence about the total quality management effects on firms' performance, as well as on the practical limitations to its initial adoption and further implementation. The EFQM Excellence Model is used as a framework to assess the total quality management (TQM) practices and outcomes, given its primacy as a total quality standard within the European Union. The main objective pursued is to reinforce the potential competitive repercussion of TQM and to provide guidance to elaborate the firms' quality strategy.
其他摘要：This paper provides empirical evidence about the total quality management effects on firms' performance, as well as on the practical limitations to its initial adoption and further implementation. The EFQM Excellence Model is used as a framework to assess the total quality management (TQM) practices and outcomes, given its primacy as a total quality standard within the European Union. The main objective pursued is to reinforce the potential competitive repercussion of TQM and to provide guidance to elaborate the firms' quality strategy.