文章基本信息

标题：Experience with Travel Mobile Apps and Travel Intentions-The Case of University Students in China
本地全文：下载
作者：Wu, Shifeng ; Ma, Emily ; Wang, Jiangyun 等
期刊名称：Sustainability
印刷版ISSN：2071-1050
出版年度：2022
卷号：14
期号：19
页码：1-16
DOI：10.3390/su141912603
语种：English
出版社：MDPI, Open Access Journal
摘要：The popularization of smart phones has fostered the use of e-hailing apps, which can effectively reduce information asymmetry and provide ease and convenience during travel. Meanwhile, problems such as product homogeneity, slow operation speed, and interface confusion in travel apps also exist, leading to negative user experience. Building on the theory of planned behavior and technology acceptance model, this study examines multiple features of travel apps and their influence on university students’ experience and travel intentions. Findings of the study suggest that, compared to the contents of travel apps, the ease of use seems to have a stronger influence on students’ attitude, perceived behavioral control, and travel intention. The study contributes to the integration of the technology acceptance model and the theory of planned behavior in travel contexts. The findings also offer meaningful practical implications and recommendations on product and service design to relevant stakeholders willing to offer a better travel app user experience.
关键词：e-hailing app; service experience; willingness to travel; influencing factors