文章基本信息

标题：DMAIC in improving patient care processes: Challenges and facilitators in context of healthcare
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作者：Milena Estanislau Diniz Mansur dos Reis ; Melissa Felix de Abreu ; Olavo de Oliveira Braga Neto 等
期刊名称：IFAC PapersOnLine
印刷版ISSN：2405-8963
出版年度：2022
卷号：55
期号：10
页码：215-220
DOI：10.1016/j.ifacol.2022.09.628
语种：English
出版社：Elsevier
摘要：This study aims to understand the DMAIC process applied in the context of Six Sigma and Lean Six Sigma focusing on direct patient care. For such a purpose, a systematic literature review was performed on DMAIC found in empirical studies about Hospitals and Emergency units. Several articles have been reviewed and two topics were addressed with the aim of performing the DMAIC process through Six Sigma/Lean Six Sigma, namely: challenges and facilitators. Resistance to change and limited resources, for example, were recurring themes as regards implementation challenges.
关键词：Lean Healthcare;DMAIC;challenge;facilitator;Lean Six Sigma;patient