文章基本信息

标题：HOSPITALITY LEADERSHIP COMPETENCIES AND EMPLOYEE COMMITMENT: NEW INSIGHTS FROM THE BOOMING HOTEL INDUSTRY IN VIETNAM
本地全文：下载
作者：Le Vinh Nguyen ; Jarrod Haar ; Roy Smollan 等
期刊名称：Tourism and Hospitality Management
印刷版ISSN：1330-7533
电子版ISSN：1847-3377
出版年度：2022
卷号：28
期号：2
页码：419-443
DOI：10.20867/thm.28.2.10
语种：English
出版社：Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
摘要：Purpose - The purpose of this study is to examine how the leadership competencies of frontline managers influence the organizational commitment of their subordinates. The study further examines the relationship between the dominant (strongest) competency and organizational commitment and how this relationship is mediated by leadership consistency. Design - Data were collected from employees in seven hotels in two cities using a multilevel scale for competencies and standardized scales for leadership consistency and commitment. Construct validity of the hospitality leadership competency model (HLCM) was tested by confirmatory factor analysis. A stepwise analysis was run to identify dominant competencies (predictors). Finally, a moderated mediation model was tested. Methodology - This research adopted a quantitative approach to collect and analyse the data. Findings - All competencies were highly and positively related to organizational commitment, with team leadership being the dominant competency and predictor. A moderated mediation mechanism analysis shows that leadership consistency mediated the relationship between team leadership and organizational commitment, but this relationship was slightly attenuated by team size. Originality - The study contributes to (1) validating the HLCM at the frontline level and from the employees’ perspective, (2) quantifying the relationships between organizational commitment and leadership competencies, especially team leadership under the mediating effect of leadership consistency, and (3) creating several evidence-based implications for hospitality educators, employers, and managers.