文章基本信息

标题：QUALITY MANAGEMENT IN THE CONTOURS OF CONTINUOUS PRODUCT IMPROVEMENT
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作者：Juliana Pedroso de Sales ; José Salvador da Motta Reis ; José Glenio Medeiros de Barros 等
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2022
卷号：16
期号：3
页码：689-702
DOI：10.24874/IJQR16.03-02
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：This paper analyzes the effectiveness of Quality Function Deployment (QFD) to ensure the success of product development and improvement projects through a better understanding of customer needs, as well as procedures and processes to enhance communication by integrating the Voice of the Customer (VoC), obtained through quality methods and tools, to the House of Quality (HoQ), to support information processing and strategic decision making in the product development or improvement process. For the technical procedures the QFD tool was adopted. Excel software was also used to create the QFD spreadsheet and to visualize how the project design would look another software contributed, CATIA V5. From the results it can be concluded that a training program must accompany the creation of a new project. Everyone involved, customers, suppliers, employees, and management need to be aligned and use the same communication channel.
关键词：Quality;QFD;Support;Truck;Transportation